Shipping Information
Thank you for your interest in our products. Below you will find all important information regarding the shipping of your order.
Delivery Area
We ship within Germany and – depending on availability – to other EU countries.
Shipping Costs
|
Country |
Costs |
|---|---|
|
Germany |
€3.99 (free shipping for orders over €15!) |
|
Austria |
€13.99 |
|
Switzerland |
€19.99 |
Delivery Times
|
Region |
Duration |
|---|---|
|
Germany |
2–3 business days |
|
Austria |
3–6 business days |
|
Switzerland |
5–10 business days |
Delivery time starts after receipt of payment.
Typical Shipping Process
Order → Processing → Shipping → Delivery
Shipping Provider
Depending on the order volume, shipping is carried out via DHL or Deutsche Post.
Tracking
After shipping, you will automatically receive an email with your tracking number.
Careful Packaging
Your order will be securely packaged so that the goods arrive undamaged.
Damaged Delivery
Please contact us as soon as possible, preferably within 24 hours, if your shipment arrives damaged.
Undeliverable Shipments
If a package is returned due to an incorrect address or non-acceptance, additional costs may apply for re-shipment. Claims on our part may be deducted from the refund amount.
Contact
If you have any questions regarding shipping, please do not hesitate to contact us by email or via our contact form.
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
