Frequently Asked Questions
If you have any questions, please do not hesitate to contact us.
How long does shipping take?
We usually ship your order with DHL or Deutsche Post.
After a processing time of one business day, delivery usually takes 1-3 business days.
Shipping takes place from Monday to Friday.
We deliberately state a longer shipping duration because we cannot influence possible delays at DHL or Deutsche Post. In practice, however, we usually significantly exceed these expectations.
For example, if an order is received on Sunday, it is usually shipped on Monday and often reaches the customer on Tuesday. On some days, we even ship orders on the same day – if the process allows – so that the processing time is completely eliminated.
Can I return my order?
Of course, you have the statutory right of withdrawal within 14 days of receiving the goods. Should anything not meet your expectations or if you have any questions, please feel free to contact us at any time. We will take care of your request quickly and easily.
You can use the withdrawal form at the bottom of our page under 'Revoke Contract' or alternatively contact us simply via WhatsApp or email. Please always include your order number.
In the event of a return, the buyer bears the return shipping costs. The refund will be made in accordance with legal regulations, minus our fairly calculated return costs of €7.99. Alternatively, you can of course also use your own shipping label, which is often more cost-effective. Please note that shipping, including insurance, is your responsibility.
Our experience from recent years shows an exceptionally low return rate of only about 0.5 to 1%. This confirms to us daily that our customers are extremely satisfied with the quality and reliability of our products.
What's the best way to contact Black Pont?
You can reach us at any time by email at info@blackpont.de. Alternatively, we are also available via WhatsApp – where you can conveniently chat with us and discuss your concerns quickly and easily.
Is the online shop secure? Are my payment details protected?
Black Pont builds on over 5 years of experience in e-commerce.
All orders are carefully packed by hand and personally dropped off at DHL or Deutsche Post.
You will, of course, receive a tracking number to follow your delivery.
If you have any questions, please do not hesitate to contact us at any time.
Your payments are securely processed by established and verified payment service providers that meet the highest security standards.
Are the products authentic?
Yes. All products in our range are original.
Our private label products - predominantly in the glassware sector - are appropriately marked.
All other items are sourced exclusively from official partners, wholesalers or directly from the manufacturers.
Can I list my products on Black Pont?
We are always interested in selected partnerships – including in the areas of merchandise and custom creations.
If you believe your products are a good fit for our brand, we look forward to hearing from you.
Please send us all relevant information so that we can evaluate a potential collaboration.
Does Black Pont offer B2B partnerships or wholesale purchasing?
We regularly collaborate with business partners and are continuously evaluating new offers in the areas of B2B and goods purchasing.
If you are interested in a collaboration or would like to offer us products or leftover stock, please contact us with all relevant details.
After reviewing your inquiry, we will get in touch with you.